Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time
Finding to replicate
Corresponding to Hypothesis 1 (Impact of Queue Structure), service times are shorter
when customers are aligned into multiple parallel queues instead of a single pooled
queue (when queues are visible and pay is flat).
Background Information
Primary Replication Site | University of Wisconsin – Madison |
Secondary Replication Site | University of South Carolina |
Target Replication Sample Size (Per Site) | 244 Individuals |
Replication Subject Pool | MTurk Workers |
Original Testing Modality | Virtual, Asynchronous on MTurk |
Initial Replication Modality | Virtual, Asynchronous on MTurk |
Secondary Replication Modality | N/A |
Preregistration | AsPredicted #71741 |
Original Paper | Published Online 02/10/2017 |
Category | Queueing |
Replication Results
Finding Reproduced? | Non-Replication |
Replication Report | ShunkoEtAl2018_ReplicationReport.pdf |
Replication Data, Analysis Script, and Stimuli | ShunkoEtAl2018_DAS.zip |
Original Author Response Document | ShunkoEtAl2018_AuthorResponse.pdf |