Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time
Finding to replicate
Corresponding to Hypothesis 1 (Impact of Queue Structure), service times are shorter
when customers are aligned into multiple parallel queues instead of a single pooled
queue (when queues are visible and pay is flat).
Background Information
| Primary Replication Site | University of Wisconsin – Madison |
| Secondary Replication Site | University of South Carolina |
| Target Replication Sample Size (Per Site) | 244 Individuals |
| Replication Subject Pool | MTurk Workers |
| Original Testing Modality | Virtual, Asynchronous on MTurk |
| Initial Replication Modality | Virtual, Asynchronous on MTurk |
| Secondary Replication Modality | N/A |
| Preregistration | AsPredicted #71741 |
| Original Paper | Published Online 02/10/2017 |
| Category | Queueing |
Replication Results
| Finding Reproduced? | Non-Replication |
| Replication Report | ShunkoEtAl2018_ReplicationReport.pdf |
| Replication Data, Analysis Script, and Stimuli | ShunkoEtAl2018_DAS.zip |
| Original Author Response Document | ShunkoEtAl2018_AuthorResponse.pdf |